Interactive Voice Responsive (IVR)
As a result of FrontWorks experience in the call center environment and with it's own products using IVR software and hardware we are able to offer IVR expertise across a myriad of industries.
We are able to provide the all your IVR and Speech Recognition needs. We specialise in a number of voice applications:
- Vos (Intel/Dialogic)
- WebSphere Voice Response (IBM Direct Talk)
- WebSphere Voice Server
- Aspect Internal IVR
- Voice XML
Do you need voice? Contact us.
FrontWorks has seen Voice Response and Speech Recognition applications grow in complexity and proliferation. From the late 70s until now the use of these systems is now part of our daily lives. These systems no longer scare the user and in many cases customers would rather interact with an IVR than an agent, preferring the anonymity of the computer.
Whatever the circumstance deployment of these technologies is normal and many organisations and customers benefit by their availability.
Consultancy
Design and implementation services are available for all the systems mentioned. We have in-house installations so we have valuable experience of building for our clients as well as maintaining these systems 24x7 for ourselves.
Hosted IVR/Speech Recognition
FrontWorks currently maintains it's own IVR, Speech Recognition and Text To Speech applications. These are real time and available to our customers. Consequently we can build and deploy voice systems in our own environment quickly and cost effectively. FrontWorks are connected to the Points of Presence (PoPs) of two major telecommunications suppliers, therefore we can roll-out new telephone lines and internet connections well before they are required.
What are the Benefits to you?
- Rapid time to market
- Rapid implement
- Early Evaluation of Success
- Reduced implementation risk
- Increased technology acceptance
- 24x7 support
- Minimal development skills requirement
- Minimal maintenance skills requirement
- Minimal in-house planning
- Minimal in-house installation time
- Minimal in-house disruption
- Minimal technology culture shock
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