Functions
The Asset Protection System provides the functionality enabling you to contact your people efficiently and effectively with minimal human intervention.
You manage incidents and events APS manages the contact.
Although APS cannot guarantee the contact, it can assure that PRACTICALLY everyway possible can be used to get to the right people.
It is essential that when a Currently Information Chaining either via telephone calls, faxes pagers (and so on) is the standard method of distributing information to a company's staff or client groups.
This is unwieldy and can create more confusion the further down then chain you go. In some cases this is an exercise in Chinese Whispers and the management of an incident or event can be lost just in the communication process.
This where incidents or events may become emergencies or disasters.
By automating the process and by providing contact reports an Emergency Planner or Disaster Recovery Manager can focus on dealing with the incident. Saving lives and/or protecting your business is the issue not making a telephone call.
Basics
- Calls to Mobiles
- Calls to Land-Lines
- Email with or without attachments
- SMS messages
- Dynamic messaging
- Faxing
- Paging
- Repeated/Persistent Messaging
- Access via Phone/Web/Your Systems
|
Customisation
Customer Controlled Parameters:
- Flexible creation of individual groupings
- Real time acknowledgement and interactive communication
- Find me follow me ability (diary means for communication, best methods for particular time of day)
- Call Builder ability (e.g. roster up 6 engineers in London)
- Set up 'pre-defined' messages
- Create real time 'on the fly' messaging
- Interface with other applications
- Primary / secondary messaging (If primary contact cannot be contacted it will target a deputy for the message)
- Priority message distribution (ability to contact critical individuals first)
- Conference call facilities
- Message bulletin board facilities
- Message archiving
- Geo messaging (send specific messages in relation to individuals location)
- Scenario scheduling
- Data import / export facility
- Link into enterprise / legacy databases
- Patch through to operator / agents
- ability to pay over the phone (touch tone payment capability)
|
Management
- Real time progress reports
- Message invocation summary
- Customisable
- Confirmation reporting
- Completion reporting
|
Security
APS provides for a number of levels of security:
- Logon access
- Secure web connections
- Data encryption
- PIN codes
- ID Numbers
- Access authority various admin levels / initiation levels
- Individual data updates
- Password audit trials
|
Integration
FrontWorks has a wealth of experience in integrating disparate user systems into a cohesive service. Having integrated enterprise level systems at some of the world's largest financial, utility and retail organisations we understand the complexities and pitfalls of undertaking an integration exercise. However we recognize the obvious and sizeable cost and customer service benefits of performing these tasks.
Our products were built with integration at the heart of the applications, our architecture supports FrontWorks supplied OR in-house provided APIs for:
- MQ
- CICS (DPL, Peer to Peer, Start, Start With Data, MRO)
- SNA
- SQL
- ODBC
- UDB (DB2 Connect)
- CORBA Stubs
- COM/DCOM
- TCP/IP
- JAVA RMI
- IIOP
- HTTP Sockets
From the mainframe to the PDA we can integrate to you.
|
|
